1. Who We Are
TrainerZone operates the platform at thetrainerzone.com. For the purposes of the EU General Data Protection Regulation (GDPR) and applicable data protection law, TrainerZone is the data controller responsible for your personal data.
You can reach us regarding data protection matters at support@thetrainerzone.com.
2. Data We Collect
We collect the following categories of personal data:
- Account data: name, email address, password (hashed), profile photo;
- Profile data: bio, specialties, certifications, languages, and location (for trainers); fitness goals and preferences (for customers);
- Booking data: session history and booking status;
- Usage data: pages visited, features used, device and browser information, IP address;
- Communications: messages sent through the platform and support requests;
- Marketing preferences: consent records for email, SMS, and push notifications.
3. How We Use Your Data
We process your personal data for the following purposes:
- To provide and operate the service — creating your account and processing bookings (legal basis: contract, Art. 6(1)(b) GDPR);
- To comply with legal obligations — tax records, fraud prevention, and regulatory requirements (legal basis: legal obligation, Art. 6(1)(c) GDPR);
- To improve and secure the platform — analytics, performance monitoring, and abuse detection (legal basis: legitimate interests, Art. 6(1)(f) GDPR);
- To send marketing communications — newsletters and personalised recommendations (legal basis: consent, Art. 6(1)(a) GDPR).
4. Who We Share Data With
We share your data only where necessary:
- Trainers: customers' booking details are shared with the trainer they book;
- Service providers: hosting, analytics, email, and SMS providers who process data on our behalf under data processing agreements;
- Legal authorities: where required by law or to protect the rights and safety of users.
We do not sell your personal data to third parties.
5. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
6. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business needs. Booking records are retained for the period required by applicable regulations. When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under the GDPR, you have the following rights:
- Access: request a copy of the personal data we hold about you;
- Rectification: request correction of inaccurate or incomplete data;
- Erasure: request deletion of your data where there is no compelling reason for us to continue processing it;
- Restriction: request that we limit how we process your data in certain circumstances;
- Portability: receive your data in a structured, machine-readable format;
- Objection: object to processing based on legitimate interests or for direct marketing purposes;
- Withdraw consent: withdraw any consent you have given at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, contact us at support@thetrainerzone.com. You also have the right to lodge a complaint with your local supervisory authority.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children
Our platform is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the platform or by email. The updated policy will be effective from the date stated at the top of this page.
11. Contact Us
For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at support@thetrainerzone.com.